Contact Centre Advisor

This is a great opportunity to work in a modern, green and award-winning office environment.

Two Rivers’ Housing is a progressive and forward-thinking housing association committed to creating great homes and supporting communities.

We are particularly proud to have earned 11th place in the Sunday Times ‘Top 100 Best Not for Profit Organisations to Work For’ and we have held the Investors in People ‘Gold’ accreditation for several years now.

As a Contact Centre Advisor you will accept and resolve queries from TRH residents and other stakeholders, relating to all aspects of the many services TRH provides.

This will include residents reporting repairs and making rent payments and enquiries, as well as a full range of tenancy management, housing and maintenance queries.

This busy role is primarily telephone based but queries will also be dealt with via email, webchat and social media, as well face-to-face covering our reception desk on a rota basis.

Every query and request will be recorded through the company’s IT systems and processed in line with established policies and procedures. Excellent IT literacy, data inputting accuracy and the ability to multi-task under pressure are essential. This will ideally include the ability to use Microsoft Word, Excel and Outlook. You will also be required to carry out related administrative duties.

The ideal candidate will have a real passion for delivering excellent customer service and consistently going that ‘extra mile’ to help people. You will need to be confident on the phone and calm and professional under pressure always focused on what you can, rather than can’t, do to help people.

Previous experience in the social housing sector is desirable but of more importance is the character and skills you will bring to our extremely friendly and positive team.